Passenger Handbook

Article 1 Application Scope
1. This Handbook is applicable to the service provide for waterway passengers and their luggage travelling between the ports in Guangdong Province and Hong Kong, in which Chu Kong Shipping Enterprises (Holdings) Co., Ltd. is the authorized agent.
2. If the passengers buy or hold the ferry tickets issued under this Handbook by the carrier, it means that such passengers have agreed on all the regulations set out in this Handbook.
Article 2 Ticket Purchase
1. Any passenger who is the holder of an effective passport, travel documents and visa could buy the ferry ticket under this Handbook.
2. Any passenger who is over 5 years old should buy a full-fare ticket; Children of over 1 year old but less than 5 years old should buy the tickets for children. Every adult passenger could take aboard a baby of less than 1 year old free of charge, but there is no seat for such baby. However, if the adult passenger takes 2 or more babies of less than 1 year old, he or she should pay for the tickets for the extra babies at the price of the tickets for children.
3. The passengers should take their ferries in a strict compliance with the information stated on the tickets, including the departure date, route, ferry number, etc. The tickets will become invalid once they expire.
4. After the ferry arrives at the destination port, if the passengers are refused to disembark by inspection staff from the local government and are demanded to return on the same ferry, such passengers should buy another tickets for such forced return.
Article 3 Taking the Ferry
1. The passengers are recommended to arrive at the port 60 minutes before the date and departure time stated on the ticket and they could board the ferries after they have completed the departure formalities under the instructions from the port staff. The passengers should not go through the boarding gates within 10 minutes before their ferries depart.
2. The carrier has the right to refuse the boarding of any drunken passenger, passenger with infectious, serious or mental disease or any passenger behaving inappropriately.
3. If any passenger has been found to board the ferry without a ticket, he or she will be charged at the double price of a full-fare ticket; if any passenger has been found to hold an invalid or false ticket, he or she will be charged 2,000 HKD and we reserve the right to hold him or her accountable by law; if the ticket is lost or damaged or if the passenger has not bought a ticket for his or her child of over 1 year old but less than 5 years old yet, he or she should buy another ticket; If the passenger just buy a children’s ticket for his or her child of over 5 years old, he or she should pay for the balance on the basis of the price of a full-fare ticket.
4. The passengers should follow the instructions from the staff of the carrier or its agent whether at the port or onboard.
Article 4 Get a Refund for the Ticket or Reschedule for the Journey
1. If any passenger wants to get a refund for the ticket, he or she should complete the refund formalities in the ticket office before his or her ferry departs. If such passenger fails to do so, he or she could not get the refund for the ticket.
2. If the passenger has checked in his or her luggage, he or she should cancel the check-in service for the luggage and complete the formalities for the changed check-in service before he or she could get a refund for the ticket.
3. If the schedule of ferry is changed or cancelled due to some force majeure or the responsibility of the carrier, the carrier should publish the relevant notice in all the ticket offices and ports on the same day. The passengers could apply for the refund for the tickets in the ticket office within one month with the presence of their tickets and they could get a full refund. The passengers may also choose to reschedule for their journey within the prescribed time.
Article 5 Carry-on LuggageAllowance
Every passenger who is a ticket holder could take aboard another piece of hand luggage of no more than7 kg(its volume shall be no more than0.028 m3) free of charge; any passenger who takes a large passenger liner (not a high-powered passenger liner) could take a piece of luggage of no more than30 kg(its volume shall be less than0.2 m3) free of charge with the presence of an adult ticket; any passenger who takes a high-speed passenger liner (a high-powered passenger liner) could take a piece of luggage of no more than20 kg(its volume shall be less than0.1 m3) free of charge with the presence of a ticket. Luggage that does not accord with the abovementioned regulations should be approved by the carrier and checked in, and its owner should pay for the excess baggage charge according to the prescribed charging standard.
Article 6 Check-in Luggage
1. The following articles should not be checked in:
(1) Dangerous goods, dirty or fragile articles and animals;
(2) Gold, silver and their products, currencies, securities, jewelry, antiques, cultural relics and other precious items;
(3) Articles not well packaged;
(4) Overweight or oversized items.
2. If the passengers need to check in their luggage, they shall complete all the relevant formalities 15 minutes before their ferries depart; otherwise, the carrier has the right to refuse their boarding.
Article 7 Forbidden Items and Punishment for Violation of Regulations
1. Combustible, explosive, radioactive, corrosive and poisonous articles;
2. Infectious diseases or smelly goods;
3. Articles that could do harm to the ferry or the health and property of other passengers;
4. Dangerous weapons and gunpowder;
5. Articles forbidden by the government and customs;
6. Livestock that could influence the hygiene of the ferry cabin.
7. If the passenger causes accident or loss due to his or her check-in or carry-on articles, such passenger should take all the relevant responsibilities;
8. To make sure that the abovementioned forbidden articles stay out of the ferry and to ensure the security of the passengers and the ferry, the carrier or the operators on duty of such carrier have the right to demand the passengers to open their packages for inspection. In this case, the passengers should show understanding and cooperation during such inspection. To those who reject the inspection, the carrier has the right to refuse their boarding.
9. If the passenger takes the forbidden articles aboard or checks them in, which threatens the security of the ferry or the other passengers, such passenger shall take the all relevant responsibilities. To ensure the security of the passengers and the ferry, the carrier can unload or destroy the said forbidden articles anytime anywhere without any responsibility to make compensations
Article 8 Responsibilities for Accidents of All Kind and Liability Exemption
1. If the voyage is interrupted or delayed or the driver of the ferry chooses to sail to the nearest port or the passengers have to transfer to another ferry during the voyage due to some force majeure or the breakdown of the ferry, please understand that no notice has been given in advance. The carrier will not take the responsibility for any loss caused by such delay and interruption of the voyage;
2. If any carry-on luggage of the passengers or their property get damaged or lost not due to the carrier, the carrier will not take any relevant responsibility;
3. If any passenger dies, gets injured or falls ill during the voyage not due to the carrier, the carrier will not take any relevant responsibility;
4. If any equipment in the ferry get damaged due to the intentional or unintentional act of the passengers, such passengers shall be responsibilities for the full compensations.
Article9 Inthe following situations, if the check-in luggage of the passengers get damaged or lost, the carrier will not be responsible for the compensations
1. Some force majeure happens;
2. The luggage gets corroded or damaged due to its natural factors;
3. If the luggage get damaged due to its inappropriate package;
4. The passenger makes a mistake which causes negative effects;
5. The weight and the contents of the luggage are insufficient, but the package of the luggage is intact.
Article 10 Compensations for the Loss to the Check-in Luggage Caused by the Carrier
1. If the whole or partial luggage get lost due to the carrier, the carrier should be responsible for the compensations. The calculation should be based on 22 HKD/kg, and the upper limit for the compensation will be 600 HKD. If the luggage is damaged, the amount of compensation should be based on the situation of the damage, but should not exceed the said upper limit for the compensations.
2. If the check-in luggage is lost or damaged, the passenger should claim for the according compensations to the carrier or its agent within one week after such luggage gets lost or damaged. The passenger could not get the compensations if he or she fails to claim for such compensations within the prescribed time. The carrier should inform the passenger of the result of the claim for the said compensations within one month after the receipt of relevant documents about the compensations for the lost or damaged check-in luggage. If the carrier refuses to make such compensations, it should inform the passenger in time as well.
Article 11 Compensations for Injury or Death of the Passengers Caused by the Carrier
1. If any passenger gets injured or dies due to some accidents of the ferry or the fault of the carrier, the carrier should take relevant measures in compliance with the applicable laws of the People’s Republic ofChina.
2. If any passenger gets injured or dies due to some accidents of the ferry or the fault of the carrier, such passenger or his or her family should claim for the compensations within one month after the accident takes place and demand the carrier to provide any necessary evidence involved. If the passenger or his or her family fails to do so within the prescribed time, their right for the compensations will be waived automatically.
Article 12 Applicable Laws
If there is any dispute or claim for compensations generated from this Handbook, the relevant arbitration should be made by the courts ofChina. This Handbook is subject to the jurisdictions of the laws of the People’s Republic ofChina.
This Handbook is published by Chu Kong Shipping Enterprises (Holdings) Co., Ltd. that is jointly authorized by the passenger transport companies in the ports ofGuangdongProvince.